1. Privacy policy

1. General information

1.1 This Privacy Policy sets out the rules for the processing and protection of personal data provided by users in connection with the use of the Mobile Application: Callback24.io, Internet Service in the domain https://callback24.io , https://callback24.co.uk, https://panel.callback24.io  which is owned by ITDESK sp. Z O. O.

2. Access to and correction of Personal Data

2.1 Each User of our website and service has the option to choose whether and to what extent they want to use our services and share information about themselves. If he does not want to leave his personal data, he may do so, he also has the option to delete them or not to use our website.​

2.2 In the event of any questions regarding the processing of personal data or in case of the occurrence of incorrect or incomplete entries of these data, the user should contact the company using the contact details appearing on the Website.

2.3 We will not disclose any data to third parties. We also do not store confidential data such as credit card numbers or bank account access data.

3. Google Analytics

3.1 Our Website uses Google Analytics, but the information collected is purely statistical and is used only to improve the website and Callback24 service according to your expectations.

3.2 The IP addresses of visitors to this website are not processed.

3.3 We do not disclose owned data about users visiting our websites to third parties, except where the data is requested by a court, or a public administration body authorized to do so.

3.4 In the event of a change to the privacy policy, relevant information will be posted on this page.

4. Cookies

4.1 Cookies are small text files saved in the device’s permanent memory by a web browser. They facilitate navigation and increase the security of the website. These files store information used by websites, among others, to determine the user’s preferences regarding the content viewed, and to carry out automatic user authorization on the website.

4.2 Cookies used on our website are secure, do not store personal data and do not hurt the user’s device, his data and installed software.

4.3. The website and internet service uses these cookies:

– temporary – these files store information about actions taken by the user during an active session of using the website. Temporary cookies are automatically deleted by the web browser after leaving the website. Blocking temporary cookies may prevent you from using some of the website’s functionalities.

– third-party cookies: the files store data under the website’s privacy policy.< br/>The website and internet service partners are Google Analytics –
http://www.google.com/analytics/learn/privacy.html
Facebook – http://www.facebook.com/help/cookies

– permanent – these files store the user’s preferences regarding operating the website and its appearance. They are used to remember a computer and can be associated with personal data. Persistent cookies are automatically deleted by the web browser after the validity period specified in them. By using persistent cookies, we increase user comfort when using our website.

4.4 The website and Callback24 internet service in most cases do not collect and store personal data in cookies, i.e. name, date of birth, tax identification number, personal identification number or contact details. However, there are places where, by checking the “remember me” box, we save in encrypted form the data necessary to perform the functionality.

4.5 Users using our website can block or delete cookies on your device. To block or delete cookies, use the mechanisms of the web browser – instructions on how to block or delete cookies can be found in the help file/menu. Blocking or deleting cookies may result in incorrect operation of the website or the inability to use selected functionalities.

5. Additional provisions

5.1 This cookie policy may change because of changes in the functionality of our website or changes in the way cookies are operated by third parties.

5.2 ITDESK sp. Z O. O. is not responsible for the cookie policy used in other websites to which they refer links posted on the website

5.3 ITDESK sp. Z O. O. undertakes to comply with relevant national provisions on the protection of personal data covering the collection and use of such data and to comply with these Privacy Protection Principles. These Privacy Protection Rules regulate the use of personal data entrusted to us by the users themselves or obtained from them.

 

6 Data processed

We process data which the loggedin user accepts to send to Callback24 such as:

1. User Account Information:
– Full name
– Email address
– Phone number
– Company name
– Company address
– Company website URL
– Account creation date
– Internal user ID

2. Billing and Payment Information:
– Billing address
– Billing history
– Subscription plan details
– Tax information

3. Authentication and Security Data:
– Encrypted passwords
– IP addresses
– Login timestamps

4. Usage and Activity Data:
– Application interaction data
– Logs of actions taken within the service
– Clickstream data
– User preferences and settings
– Cookies and other tracking technologies

5. Customer Support Data:
– Support tickets
– Communication history with support agents
– Resolution details

6. Business Data:
– Data uploaded or generated by the customer’s use of the callback24 ( phone numbers )
– Data shared, exported, or imported between integrated systems

7. Analytics and Improvement Data:
– Customer feedback
– Survey responses
– User experience improvements

8. Marketing or Sales Data:
– Lead information
– Conversion tracking
– Interaction with marketing or advertising campaigns

9. Notes and Analytics:
– Account manager assigned
– Internal notes
– Tags
– Call history

 

2. Mobile application privacy policy

1. General information

1.1 This Mobile App Privacy Policy defines the permissions and access facilities required by the callback24 app available in the Google Play Store and the Apple App Store.

2 Permissions required by the application.

2.1 SMS and Call Log Access Permissions. Allows call history to be recorded and transmitted.

2.2 Access facilitation service.

2.3 Contacts. Allows you to view caller details.

2.4 Memory. Allows you to save and play recorded calls.

2.5 Phone. Allows you to make outgoing and incoming calls.

2.6 Display above other applications. Allows you to display the call window on top of other applications.